News & Developments
An additional 5 vehicles are soon to arrive to further increase the refrigerated vehicle fleet at Courier Express Refrigerated Transport.
The vehicles are LWB 3.5t Dual temperature configurations therefore continuing to provide as much flexibility in perisable goods distributon 24 hours a day 7 days a week. Each vehicle will be fitted with the latest tracking technology alongside temperature monitoring equipment.
Customer Satisfaction is paramount
We are please to announce the opening of our new Customer Services department to compliment and work alongside our transport department. We hope this will allow our customers to continually share their views on the services we provide on a daily basis.
The new service within the business will look to develop and nuture our already strong relationships with our nationwide customers and keep in touch with them on a regular basis to understand any requirements they may have to look to how we could develop our services.
Investment in Crystal Ball Technology
Courier Express is constantly committed to improving its processes and systems by making the customer experience as rewarding and satisfying as possible.
They have recently decided to go into the market to find a new tracking system that would enable the company to manage its ever increasing fleet of temperature controlled vehicles more efficiently and effectively.
After extensive research, they would like to announce that they have chosen the Crystal Ball system and independent Fleet Management tracking provider who are also based in Manchester and have been for over 20 years.
Crystal Ball will help Courier Express to manage its fleet in ways they have been unable to before. Allowing the business to further improve the service it provides to their customers by allowing it to more precisely work out current locations of vehicles, arrival times, live traffic conditions and share specific journeys with customers that require peace of mind that their temperature sensitive consignment is on route.
It will also enable it to take more control of other costs such as fuel expenditure and fleet vehicle maintenance, ensuring refrigeration is being activated ready for customer deliveries and is being switched off when not in use to help the company reduce its carbon footprint.
Overall the Crystal Ball system will help to improve the conscientious service already offered by the team at Courier Express and further shows the commitment by the company's Managing Director John Lee to ensure the company is at the leading edge of refrigerated transport in the UK.