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NATIONWIDE TEMPERATURE CONTROLLED DELIVERIES

Challenge

Multi-national food company Danone is singing the praises of its reliable refrigerated temperature controlled transportation network that helps increase supply chain efficiency and prevent costly logistics overheads.

Danone is a global food company made up of four divisions: dairy, waters, early life nutrition (ELN) and medical which aims to bring health to the wider society, with products sold and distributed in more than 130 countries across five continents. The successful partnership between Danone and Courier Express Refrigerated Transport Ltd has evolved over the past four years, meaning the refrigerated transport solutions provider has become an integral part of the Danone business.

The food and drink sector has become an increasingly competitive and challenging industry for food manufacturers, such as Danone, to operate in. With customers based nationwide, a shift towards more e-commerce sales and rising distribution costs, food manufacturers are seeking new and innovative ways to maintain an effective supply chain, whilst also preserving healthy profit margins. Hungry for efficiency and cost savings, Danone realised the value of a reliable supply chain to ensure products could be delivered daily to a wide range of customers across the UK, as well as internationally.

With a wide variety of fresh produce, including fresh dairy products, formula milks such as Aptamil, bottled water and medical nutrition, distributed to customers nationwide, seven days a week, Danone had a requirement for a flexible supply chain that could easily adapt to the specific temperature-requirements of the products being transported. What’s more, reliability was also high on the agenda for Danone, as failure to meet sample delivery windows would result in loss of tenders, and ultimately a loss in substantial revenue.

The company operates a round-the-clock distribution model. Food produce is held in warehouses where orders are taken until 6pm each day, in order for them to delivered to customers before 9am the following day. Due to this, Danone had a necessity for overnight sample delivery to ensure end-customers’ orders could be met at all times, no matter the size of the order, delivery location or specific temperature controlled requirements of the products being conveyed. A same day delivery service was also needed to make shipments of products to customers.

Whilst meeting the exacting delivery slots of customers was vital to business operations, equally essential was reducing overheads from refrigerated transport services. Danone, therefore, knew a cost-effective pricing structure was pivotal to ensure the corporation remained profitable.

In a bid to resolve this, the food manufacturer worked with Courier Express Ltd to reshape its logistics operations, building a network of strategically located sites to provide same day foodservice and overnight sample deliveries.

At a glance...

Significantly reduced distribution costs
Improvement in meeting delivery windows
All deliveries made on time, every time
Courier Express Ltd integrated seamlessly into the Danone team
Round-the-clock support provided
Enhanced communication between manufacturer and transport provider
Greater flexibility for same day and overnight deliveries

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Solution

Working in collaboration with the food manufacturer, Courier Express Ltd – one of the UK’s leading providers of refrigerated transport solutions – came up with a bespoke refrigerated logistics solution that enables same daily deliveries from internal Danone sites to customers across the UK and beyond, as well as a flexible overnight sample distribution service.

Courier Express Ltd’s wide service offering for Danone includes same day and next day refrigerated deliveries of chilled, frozen and multi-temperature orders, as well as an overnight delivery service for product samples. Initially deliveries were made across the UK, but more recently, Courier Express Ltd has been utilised to make international deliveries for the leading food company.

By operating out of strategically located sites in London, Northampton, Bedford, Manchester and Leeds, Courier Express Ltd is able to offer a truly national service for Danone, with the capability to transport chilled, frozen, ambient and multi-temperature loads, 24 hours a day, seven days a week. Courier Express Ltd’s nationwide sites guarantee the locality of vehicles and speed of response required for same day single and multi-drop deliveries to a range of locations throughout the UK.

Designed to optimise performance throughout the supply chain, and reduce product wastage during transportation, Courier Express Ltd’s high-specification fleet of refrigerated vehicles provide the ideal solution for transporting Danone’s varying portfolio of products. All vehicles are fitted with advanced on board temperature control equipment, safeguarding the integrity of all food during shipping by maintaining set temperatures.

The service provided includes same day deliveries and a flexible overnight sample distribution service

Result

Delivering results from the outset is always the key goal for Courier Express Ltd on any contract, and the sample and same day delivery service provided for Danone was certainly no different. Since establishing the partnership, Danone has seen significant improvements in meeting the demanding delivery windows of customers – in fact since joining forces with Courier Express Ltd, the company has not missed a single delivery. This has allowed Danone to strengthen its reputation for reliability.

Communication levels between Courier Express Ltd and the client remain at a very high level at all times, ensuring Danone feels the refrigerated transport provider is very much a key part of its enterprise. Due to the improvement in communication and deliveries, the Danone team has been able to place a greater focus on other areas of the business.

By making effective use of Courier Express Ltd’s established transport network and fleet, Danone can now provide a cost-effective solution that meets customer’s needs and offers complete flexibility and visibility throughout the supply chain. As a result of the improvements in supply chain efficiency, customer satisfactions levels remain high across all four areas of the business.

Danone is also able to achieve significant cost savings throughout the supply chain – freeing up funds for further product developments – as Courier Express Ltd operate within an extremely cost-effective framework.

“The service provided by Courier Express Ltd has been reliable and they feel like part of our team, as they understand our needs and requirements. We have our own dedicated account manager who ensures everything is completed. This has saved both time and reduced overall costs in comparison to other courier services.”

– Shilpa Mawar, Transport Planner Executive, Danone UK

Danone has seen significant improvements in meeting the demanding delivery windows of customers