BIDFOOD – A DECADE OF SUCCESS

Challenge

Eager to strengthen its position as the UK’s largest food wholesaler, Bidfood partnered with leading temperature-controlled distribution provider Courier Express over 10 years ago, and it immediately proved a recipe for success.

Bidfood’s continued growth presented many opportunities for the business but also created several logistics challenges, none-more-so than ensuring all foodservice orders could be processed and delivered efficiently and quickly to customers nationwide.

As a market leader in the foodservice sector, Bidfood has enjoyed considerable success since it was established in 1999, delivering a broad range of food products throughout the UK. Faced with growing customer demand, however, the company had found that on occasion it had been unable to deliver stock to customers within the extremely tight delivery windows they required. This was largely due to vehicle availability in some regions of the UK.

Bidfood, therefore, understood the support of a highly reliable refrigerated courier would be central to their continued success.

At a glance...

  • Managing demand
  • Tight turnarounds
  • Local support
  • Customer confidence
  • 24/7, 365 support
  • On time and in perfect condition
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courier express - bidfood pizza delivery

Solution

By enlisting the service of Courier Express for over 10 years, the company has been able to manage tight delivery turnarounds, out of hours distribution requests and make deliveries to sites with vehicle size restrictions.

Bidfood relies on Courier Express’ refrigerated delivery service to ensure goods are received on time and in perfect condition, in line with the company’s service excellence promise.

With Courier Express’ experience and esteemed reputation in the food sector, as well as the company’s locality to Bidfood’s support centre in Manchester, it was an obvious decision for the two companies to work together. While examining potential couriers, Bidfood also took into account Courier Express’ cost-effective service.

On an ad-hoc basis, when demand calls for it, Bidfood uses Courier Express’ foodservice delivery service – which can efficiently deliver a mixture of ambient, chilled and frozen products. The company’s network of UK-wide drivers means that Bidfood’s goods can be transported around the country, 24 hours a day, seven days a week, 365 days a year.

Whether it’s an emergency or planned delivery, Courier Express’ foodservice solution provides reliability, streamlining the point-to-point transfer of refrigerated goods and enabling Bidfood to operate with no disruption to day-to-day working practices.

Streamlining the point-to-point transfer of refrigerated goods.

Result

With customer service being critical to Bidfood’s operations, it was crucial that there was no negative impact from using a refrigerated courier. By utilising Courier Express’ advanced fleet of refrigerated vehicles, Bidfood has been able to guarantee goods are delivered in plenty of time, enabling the business to maintain a strong relationship with its customers in the process.

To streamline the delivery process, Courier Express ensures swift replies are given to Bidfood when it comes to queries and the estimated time of arrival of vehicles.

Overall, Courier Express has saved Bidfood a considerable amount of time, resources and money on deliveries to customers outside of normal windows, which provides a significant benefit to the business.

Since 2007, Courier Express has been providing a quality refrigerated transport solution to the food and drink sector, working with manufacturers, producers and wholesalers across the country to make sure products travel in perfect condition and arrive on time.

“Courier Express provides us with a quality refrigerated courier service, with products reaching our customers in plenty of time, while offering great value for money. I would recommend them to anyone.”

– Fay McKenna, National Account Admin Support Manager, Bidfood

Saved Bidfood a considerable amount of time, resources and money on deliveries to customers.

At a glance...

  • Managing demand
  • Tight turnarounds
  • Local support
  • Customer confidence
  • 24/7, 365 support
  • On time and in perfect condition
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