0871 222 5223 Courier Express Ltd (temperature controlled transport) telephone number

KEEPING PRODUCTS MOVING AMIDST CHALLENGING TIMES

Challenge

A leading provider of cutting-edge supply chain solutions to some of the most successful companies in the world turned to Courier Express for support. Its UK operations provide a range of logistics services, including inbound and outbound distribution, reverse logistics management and inventory management, primarily in the beverage, technology, e-commerce, and food service verticals.

The well-known company delivers chilled, frozen and ambient stock to both Costa Coffee and Whitbread over a seven-day week. However, the national driver shortage alongside the ever-changing status of Covid-19 resulted in it not having enough drivers to meet operational commitments, consequently leading to the need for emergency deliveries. Additionally, it struggled to cover daily volumes and to keep to customers’ strict schedules.

With the need to deliver high-quality products to customers according to strict timelines, reliability and flexibility were key considerations – it needed a logistics provider it could depend on, and which could handle urgent deliveries at short notice.

At a glance...

Emergency deliveries
On-time delivery
Flexibility
Enhanced efficiency
Competitive rates
Reliability amid national driver shortages

More Case Studies

Solution

As the company’s logistics team faced never-before-seen challenges – the national driver shortages combined with the pandemic – they sought the expertise of Courier Express Refrigerated Transport Ltd, one of the UK’s leading providers of refrigerated transport solutions.

The use of refrigerated transport logistics is an integral part of the renowned company’s operations, and having made use of Courier Express before, it was confident there would be a thorough understanding of what was required.

With speed of response being vital, Courier Express utilised its fleet of high specification vehicles, all fitted with advanced on-board equipment including SmartCam dashboard cameras and temperature recording devices, to guarantee same day and next day deliveries of chilled, frozen and ambient consignments.

In addition, by operating out of various strategically located sites, Courier Express Ltd was able to meet the company’s needs of delivering seven days a week according to strict delivery windows.

Result

As a result of using Courier Express Ltd, who were unaffected by wider market difficulties, the client was able to keep its contractual commitment to its customers and make deliveries outside of its normal remit, as well as at short notice. In addition, Courier Express’ competitive day rate meant that it was able to deliver a service in a cost-efficient manner.

Furthermore, with Courier Express Ltd providing the quality drivers and capacity needed, it meant the client was able to pre plan, to ensure deliveries were made according to specific standards and within the allotted windows.

With its nearly two decades of experience, infrastructure, and reliable fleet of drivers and vehicles, Courier Express Ltd was able to address this driver shortage, offer complete flexibility, meet urgent delivery needs, and do so cost-efficiently whilst providing Costa Coffee and Whitbread with high-quality delivery experiences.