0871 222 5223 Courier Express Ltd (temperature controlled transport) telephone number

REFRIGERATED TRANSPORT PROVIDER

Challenge

As a market leader in the micro-snacking category with a range of prestigious brands including Speedy Snacks, Feasters and Rustlers – the UK’s number one microwavable snack, generating annual sales of more than £100 million – Kepak UK Ltd was looking for a refrigerated transportation provider that could manage the daily deliveries of its products, whilst meeting the increasingly stringent delivery windows set by its customers.

Kepak UK Ltd operates in one of the most highly-competitive markets, contending with a selection of leading food brands for new business opportunities on a regular basis. The leading food innovator remains at the forefront of the market by supplying high-quality food samples to customers, during tendering processes. The company, therefore, recognised the value of a reliable and efficient refrigerated supply chain to ensure samples were delivered on time, every time.

With fresh products transported to customers nationwide, seven days a week, from its world-class manufacturing site in Kirkham, Lancashire, Kepak UK Ltd had a necessity for a flexible temperature controlled courier that could deliver both frozen and chilled produce. Reliability was also high on the agenda for the market-leader, as failure to meet sample delivery windows would result in loss of tenders, and ultimately a loss in substantial revenue.

Like many food manufacturers, Kepak UK Ltd has to work to extremely stringent delivery deadlines to ensure product samples are collected and delivered on time to leading supermarket regional distribution centres and retail store headquarters.

As well as meeting delivery slots, equally fundamental to Kepak UK Ltd was ensuring products were delivered in good condition, as any damaged or degregated samples would not be accepted for tendering. With this in mind, the requirement for a reliable and efficient frozen, chilled and multi-temperature supply chain was imperative to business operations.

At a glance...

Improvement in meeting delivery windows
Reduced distribution costs
All deliveries made on time, every time
All products delivered in prime condition
Positive feedback from customers
Improved flexibility for same day and next day deliveries
Requirement for one refrigerated courier for all deliveries
Reduced number of late deliveries or badly handled goods

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Solution

With an aim of ensuring all deliveries were made on time, without spoilage, Kepak UK Ltd called upon the services of Courier Express Refrigerated Transport Ltd, one of the UK’s leading providers of refrigerated transport solutions, to deliver a dependable and efficient transport solution within a cost-effective framework.

Kepak UK Ltd opted to partner with the award-winning refrigerated transport solution provider as they came highly-recommended, having built an exceptional reputation for meeting very prompt deadlines for a number of high profile customers. By operating out of strategically located sites in Manchester, London, Leeds, Milton Keynes, and the Midlands, Courier Express Ltd was able to offer a truly nationwide service for Kepak UK Ltd, with the capacity to transport chilled, frozen, ambient and multi-temperature loads, 24 hours a day, seven days a week. The locality of the company’s facilities to Kepak UK Ltd’s Kirkham manufacturing site allowed Courier Express Ltd to respond promptly to any same day delivery requests.

Courier Express Refrigerated Transport Ltd’s wide service offering, including next day, same day and emergency guaranteed refrigerated deliveries for chilled, frozen and multi-temperature product presentation samples, also appealed to Kepak UK Ltd. The emergency service meant a temperature controlled vehicle could be at Kepak UK Ltd’s premises within 30-60 minutes of an order being placed. The consignments could then be transported directly to the delivery point under a temperature controlled environment.

Designed to optimise performance throughout the supply chain, and reduce product wastage during transportation, Courier Express Ltd’s high-specification fleet of refrigerated vehicles provided the ideal solution for transporting the samples. All vehicles are fitted with advanced on board temperature control equipment, safeguarding the integrity of all food during shipping by maintaining set temperatures.

The service provided by Courier Express Ltd included same day and next day deliveries of high-quality food samples from Kepak UK Ltd’s manufacturing facility to customer locations nationwide. All product presentation samples required chilled transportation at a precise temperature scope of 2˚C to 5˚C, to ensure safe delivery.

By operating out of strategically located sites in Manchester, London, Leeds, Milton Keynes and the Midlands, Courier Express was able to offer a truly nationwide service for Kepak UK Ltd.

Result

By working collaboratively with Courier Express Ltd, the rapidly growing food service business achieved significant improvements in meeting the exact delivery windows of clients. In addition, occasional urgent delivery requests were met without issue thanks to Courier Express Ltd’s emergency delivery service.

As a result of this increase in supply chain efficiency, customer satisfaction was improved as samples are always delivered on time and in prime condition. This in turn, increased confidence within the Kepak Ltd UK team, as they could be confident that all samples would be delivered to customers without any problems. Kepak Ltd UK was also able to achieve significant cost savings throughout the supply chain – freeing up funds for further product developments – as Courier Express Ltd operate within an extremely cost-effective framework.

Customer satisfaction was improved as samples are always delivered on time and in prime condition