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SWEET SUCCESS FOR POLISH VILLAGE BAKERY

Challenge

Founded in 2004 and build from scratch, Polish Village Bakery has rapidly expanded its production of traditional Polish bread made without preservatives, doughnuts and cakes, and transformed their reach from their humble beginnings in Manchester to a recognised and relied upon producer of the highest quality Polish breads, right across England.

In recent years sales have grown dramatically for Polish Village Bakery, and to keep up with demand throughout England and to maintain the quality for their customers, they needed a logistics team that could tick all the boxes.

As with many food producers, deterioration of the products can mean the loss of a customer and even worse, the loss of a long built up reputation. Cakes, breads and frozen goods are already subject to a finite shelf life.

Knowing that Courier Express have a long-standing reputation of delivering at short notice, meeting tight deadline deliveries as well as offering competitive prices, Polish Village Bakery enlisted their support. The challenge was to deliver frozen products, chilled cakes and breads at specific temperatures, specific times and to key customers across England and Scotland.

At a glance...

Managing demand
Tight turnarounds
Local support
Customer confidence
24/7, 365 support
On time and in perfect condition

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Solution

What made this project particularly challenging was that all the products had to be delivered to multiple destinations, over long distances and each product had to be transported at multiple temperatures in one vehicle. Time and temperature critical deliveries were needed for London, Walsall and Edinburgh, with return journeys made to the Manchester HQ.

With Courier Express’ ever expanding fleet of multi-temperature vehicles, sporting the latest refrigeration technology, and operating 24 hours a day, seven days a week, they were able to accommodate all the products securely and safely as per Polish Village Bakery’s expectations.

A rapidly growing business with a loyal and expanding customer base, failure to deliver high quality foodstuffs that meet customers’ expectations is not an option.

Delivering at short notice, meeting tight deadline deliveries as well as offering competitive prices.

Result

Before Polish Village Bakery enlisted the support of Courier Express, they had a problem with the vehicles being too small and ensuring they were at the correct temperatures to transport their produce. This has led to costly deliveries that have not been to the standard their customers had come to expect.

The result of Courier Express’ customer focused approach and proven track record meant all deliveries were on time and without food degradation.

Polish Village Bakery have always prided themselves on supplying traditional quality products and growing the business further. Thanks to the support from Courier Express, and their larger vehicles, Polish Village Bakery have been able to increase their product range and the frequency of deliveries far and wide, and at reasonable cost.

Also, by ensuring optimum temperatures, the number of complaints has decreased and positive feedback is now common place.

“Our collaboration with Courier Express has meant that we don’t have to worry about transport or poor-quality products being delivered. We have received quality on time service and avoided expanding our own fleet of vehicles or the need to hire more staff.

We would highly recommend Courier Express for all refrigerated transportation. Courier Express is the first company we have worked with that has shown such great service.”

Aleksy Polowy, Logistics Manager, Polish Village Bakery

Get in touch today to see how we can support your business: https://www.refrigeratedtransportuk.com/contact-us